Chapter 12.3.3: Document Usability

Chapter 12.3.3: Document Usability

Abstract

While being low on the hierarchy of risk controls, procedures and other safety-related documentation are a vital element in occupational health and safety (OHS) hazard management and OHS management systems. Usability or UX engineering as applied to
safety-related documentation is a relatively new concept. However it is built on a significant science background that draws on psychology and neuroscience. This chapter identifies a need for a different approach to the development and design of safety-related
documentation. It introduces the science behind the usability of documentation. Emphasising that designing safety documentation for usability (UX engineering) is a skill and that the OHS Body of Knowledge cannot teach a skill, the chapter outlines how the science is applied to the design and content of procedures providing some illustrative examples. The chapter concludes with the implications for OHS practice.

Keywords: usability, UX, usability engineering, document, procedure, Usability Mapping, safety, OHS,
PQA

First year of publication: 2020

Current Version: 2020

Chapter 12.3.3: Document Usability

Introduction
2 The need for a different approach
3 Historical perspective
4 Types of documentation
5 Science informing practice
5.1 Key document usability principles
5.2 General format
5.3 Content
6 Applying Usability to developing OHS documentation
6.1 Rationale for document
6.2 Document ‘specification’
6.3 Document development
6.4 Document validation
7 Implications for OHS practice
8 Summary
References
Appendix 1: Document usability audit checklist
Appendix 2: Example UX procedure

Klaus Hofer RN, BSc, MSc, PhD, Founder and CEO Cat-i

Klaus Hofer began his working life as a nurse working in Australia and Canada. Following a an incident involving a medical error his personal mission became to understand the science behind human behaviour that determined how people interpret and act on workplace documentation such as procedures. This mission led him to undergraduate studies in experimental and behavioural psychology and graduate studies in cognitive and neuropsychology. Working as a research associate for 13 years at the Nestlé Research Centre in Lausanne he applied existing cognition science to deduce lessons for document usability. These lessons were then tested throughout Nestlé’s production sites globally and subsequently developed into a course on applied psychology for technical communication. This work formed the foundation for the development of Usability Mapping®. In later years
Klaus has focused his work on the oil and gas industry as a high risk industry and where he has continued to refine the principles and application of Usability Mapping®.

No learning outcomes have been developed for the chapters considered introductory or underpinning knowledge (that is chapters 2, 3, 4, 5, 6, 7, 8, 14, 15.)